After more than 30 years we know how to produce reliable software, what our clients want from it and how to fulfil those needs. We also know that those needs are not static, so we listen attentively to meet new needs as they arise. KEL software continually evolves to match the needs of property professionals and their markets.
The KEL software development process merges the expertise of 2 teams, software professionals and chartered surveyors with years of property experience. Our property professionals not only apprise the software developers with a list of needs but work closely with them to ensure that the result is compatible with users’ expectations. This results in software that is effective, transparent and easy to use.
KEL is first and foremost a service company. We have 130 client organisations to which we are committed to deliver prompt support when needed. When a client picks up the phone to ask for help or advice our team will normally resolve the matter within minutes. When occasionally it might take longer we will explain the issues and let you know when to expect a resolution. When required we also host our software over the Internet.
Amanda Briggs BA MRICS - Partner and Head of Consultancy & Valuation, Bidwells
"Excellent and responsive help team who understand the issues you face and know their product inside out. We have always been able to talk to knowledgeable and helpful staff on the Help Desk who take ownership of any problems. Excellent onsite training tailored to our needs."
KEL software is straight forward to learn and to use; however these are large programs with extensive functionality. It’s not hard to find the functionality you need, as long as you know it’s there in the first place. We have occasionally been asked for enhancements that already exist in the programs by clients who have used our software for years; they just didn’t think to look for it. Training gives our clients the opportunity to fully explore our software, fulfil their requirements and maximise usage.
We will train at your location, up to 6 people at a time, bringing as many prepared laptops as necessary. Your training requirements will be discussed beforehand and tailored to your needs.