What we collect
We collect information such as your name, email address, IP address, phone number and company address. We do not collect or store your payment information. We will also keep a record of any correspondence.
How KEL will use your Personal Information
KEL uses the information above in order to (i) fulfil our contractual obligations to you, (ii) to deal with any contract or supply related enquiries or (iii) for a legitimate interest relating to our relationship as supplier and customer.
If we want to process your information for any other purpose, we will first obtain your consent.
Sharing or transferring your Personal Information with third parties
KEL will never share your data or transfer it to third parties without your consent.
How long we will retain your information
KEL may retain your Personal Information after you have closed your account and where it may be necessary to comply with our legal obligations or to deal with any post contractual issues of a technical or support nature.
How we protect your Personal Information
KEL maintains appropriate technical, organisational and physical measures to protect your Personal Information against accidental loss, destruction, damage, unauthorised disclosure or access.
Your rights in relation to your Personal Information
You have the right to request a copy of the information that we hold about you. If you would like a copy of your Personal Information or to ask us to modify, correct or remove it please contact us via our website.
In the event that you have a complaint about our treatment of your information, you have the right to lodge a complaint with the supervisory body, the Information Commissioner - https://ico.org.uk. However, KEL welcomes the opportunity to resolve any complaint and we would suggest you first refer your complaint to the Data Protection Officer (at the address detailed at the top of this policy).
Changes to our Policy
If KEL is acting as a data processor of a client's personal data pursuant to KEL's Hosted Software Subscription Agreement, the following provisions shall apply
KEL will take appropriate technical and organisational measures against unauthorised or unlawful processing of the personal data or its accidental loss, destruction or damage appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss.
KEL will ensure that all personnel who have access to and/or process personal data are obliged to keep the personal data confidential.
KEL will not transfer any personal data outside of the European Economic Area (EEA) unless it has complied with its obligations under applicable Data Protection Legislation in relation to the transfer.
KEL will assist the client, at the client's cost, in responding to any request from a data subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments, demonstrating compliance with the Data Protection Legislation and consultations with supervisory authorities or regulators.
KEL will notify the client without undue delay on becoming aware of a personal data breach.
At the written direction of the client, KEL will delete or return personal data and copies thereof to the client on termination of the Hosted Software Subscription Agreement unless required by applicable law to store the personal data.
KEL will maintain complete and accurate records and information to demonstrate its compliance with these provisions.
Colin Ablitt - Birmingham City Council
â€œBirmingham City Council, Birmingham property services use two KEL products, namely KEL Sigma and KEL DRC in the preparation of the valuations of some 300 properties undertaken every year as part of a five year rolling program. The prime objectives of the change over to KEL were the ability to store the valuations and undertake revisions with the minimum of duplicated work and expectations have been exceeded in both respects. At the same time the ability to load property details electronically and output information selected against user defined fields has proved extremely useful. KEL have always reacted to requests for assistance or changes to the product very promptly and positively and a constructive â€˜partnershipâ€™ has developed. My decision to make the change to KEL some two years ago has proved a good one.â€
KEL software is straight forward to learn and to use; however these are large programs with extensive functionality. It’s not hard to find the functionality you need, as long as you know it’s there in the first place. We have occasionally been asked for enhancements that already exist in the programs by clients who have used our software for years; they just didn’t think to look for it. Training gives our clients the opportunity to fully explore our software, fulfil their requirements and maximise usage.
We will train at your location, up to 6 people at a time, bringing as many prepared laptops as necessary. Your training requirements will be discussed beforehand and tailored to your needs.